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Frequently asked questions
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What exactly does a vacation advisor do?
We help you decide where to go and how to shape the trip. That means a shortlist of destinations that fit your dates and budget, an honest reason for each, and the practical detail you need once you land.
Do you book flights and hotels for me?
We point you to the right options and explain the trade offs. Where a booking is arranged through us, the supplier's own terms apply and you will always see them before anything is confirmed.
How much does the advice cost?
Sending a trip brief and using the Trip Finder costs nothing. If a trip needs detailed planning work, we agree the scope and the fee with you in writing first.
How quickly do you reply?
Within two working days for general enquiries, usually the same day. If you are dealing with a live disruption, say so in the subject line and we will prioritise it.
Can you help if my flight is cancelled or moved?
Yes. Start with the travel problems pages for the immediate steps, then send us your booking reference and what the airline has offered. We will tell you which option is worth taking.
Do your recommendations favour partners?
No. Partnerships never change the order of a shortlist, and anything commercial is disclosed on the page where it appears.
Do you cover destinations outside Europe?
Our published guides focus on Europe and the Mediterranean because that is where our advice is strongest. We still take briefs for other regions and will tell you honestly if we are not the right people for it.
Can you plan a trip for a family or a group?
Yes. Group and family trips work best when the base is right, so tell us ages, mobility needs and how much moving around everyone will tolerate.
How do you handle my personal information?
We only collect what we need to answer you, and we do not sell data. The privacy policy sets out the detail.
What if I need to cancel?
Cancellation outcomes depend on the supplier terms attached to each booking. The refund and cancellation policy explains how we handle requests and how long refunds usually take.